Return & Refund Policy

At Ronalisa London, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Eligibility for Returns

• Products may be returned within 14 days of receiving your order.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase or order confirmation is required for all returns.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used skincare products
• Opened or used hair care products
• Personal care products that have been opened
• Gift cards
• Clearance or final sale items (if applicable)

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your order number
• Photos of the product
• Photos of the packaging

We will review your request and arrange a replacement or refund where appropriate.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

• The wrong product was sent.
• The product arrived damaged.
• The item is defective.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Ronalisa London

Email: support@ronalisalondon.com

Website: https://ronalisalondon.com