Shipping policy

Shipping Policy

At Ronalisa London, we are committed to delivering your orders safely and efficiently. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Delivery Time

Estimated delivery times may vary depending on your location.

  • United Arab Emirates: 1–3 business days
  • GCC Countries: 3–7 business day

Delivery times are estimates and may vary due to customs clearance, weather conditions, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges are calculated during checkout based on the delivery location and the selected shipping method.

Any free shipping promotions will be displayed on our website when applicable.

International Shipping

We ship to selected international destinations.

Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local customs authorities.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email (where available) so you can monitor the progress of your shipment.

Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

Ronalisa London is not responsible for delays or additional shipping charges resulting from incorrect or incomplete delivery information provided by the customer.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

We will work with the shipping carrier to investigate the issue and assist you in resolving it as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Ronalisa London

📧 Email: support@ronalisalondon.com

📞 Phone: +971 50 898 5519

🌐 Website: https://ronalisalondon.com